Last Updated: May 31, 2025
OrganiClean & Disposal LTD ("OrganiClean & Disposal", "we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our clients, website visitors, and other individuals with whom we interact, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) of British Columbia, Canada.
1. What is Personal Information?
Personal information is any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. This can include, but is not limited to:
* Name
* Address (residential and/or commercial)
* Email address
* Phone number
* Payment information (e.g., credit card details, bank account details for invoicing)
* Details about the services requested (e.g., type of junk to be removed, specific cleaning needs, property access details)
* Any other information you provide to us to facilitate our services.
2. Collection of Personal Information
We collect personal information through various means, including:
* Directly from you: When you contact us by phone, email, through our website forms, or in person to request a quote, book a service, or inquire about our services.
* Through our website: When you visit our website, we may automatically collect certain information such as your IP address, browser type, operating system, referring URLs, and website activity. This data is generally non-identifiable and used for website analytics and improvement.
* From third parties: In certain limited circumstances, we may receive personal information from third parties with your consent or as permitted by law (e.g., referrals).
3. Purposes for Collecting and Using Personal Information
We collect and use your personal information for the following purposes:
* To provide and manage the junk removal and cleaning services you request.
* To communicate with you regarding your service requests, appointments, and billing.
* To process payments for our services.
* To respond to your inquiries and provide customer support.
* To maintain internal records for accounting and operational purposes.
* To improve our services and understand client needs.
* To send you marketing communications about our services, promotions, or news, but only with your explicit consent (which you can withdraw at any time).
* To comply with legal and regulatory requirements.
4. Consent
We obtain your consent to collect, use, and disclose your personal information. Your consent can be express (e.g., ticking a box, signing a form) or implied (e.g., providing your address to book a service, implying you consent to us using it for that purpose).
You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide you with certain services.
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may disclose your personal information to third parties only in the following circumstances:
* Service Providers: We may share information with third-party service providers who perform functions on our behalf, such as payment processing, IT support, or marketing services. These providers are contractually obligated to protect your personal information and use it only for the purposes for which we provide it to them.
* Legal Requirements: We may disclose your personal information if required to do so by law, in response to a court order, subpoena, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
* Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
* With Your Consent: With your explicit consent, we may disclose your information for other purposes.
6. Safeguards for Protecting Personal Information
We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These safeguards include:
* Physical safeguards: Securing physical files and restricting access to our premises.
* Technological safeguards: Using firewalls, encryption, password protection, and secure networks for electronic data.
* Organizational safeguards: Training our employees on privacy principles and confidentiality, and implementing internal policies and procedures.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
7. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When your personal information is no longer needed, we will securely dispose of it.
8. Access to and Correction of Your Personal Information
You have the right to access and correct your personal information held by OrganiClean & Disposal LTD. If you believe that any of your personal information is inaccurate or incomplete, please contact us using the details below. We will respond to your request within a reasonable timeframe as required by law.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with the updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Information and Privacy Officer
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact our Privacy Officer:
Privacy Officer: Alexandra Siagris
OrganiClean & Disposal LTD
Email: Organicleandisposal@gmail.com
Phone: 236 777 0010
If you are not satisfied with our response to a privacy inquiry or believe we have not complied with applicable privacy laws, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.
Disclaimer: This is a general template and should not be considered legal advice. It is crucial to have a lawyer review and customize your Privacy Policy to ensure it accurately reflects your business practices and fully complies with all relevant Canadian federal and provincial privacy legislation.
